Shipping & Returns

About Us

We are trading at www.re-enactment.com

You may telephone us during normal business hours of 9.30am - 5pm Mon-Fri. Closed Sundays and Bank Holidays.

Tel: 0121 288 8686

Making A Purchase

By making a purchase you agree to the terms & conditions as specified below:

Browse our online store at www.re-enactment.com or www.re-enactment.co.uk. When you see an item that is of interest click on the thumbnail to get more information. Next to each item there is a description of the product. We have tried our best to ensure that all descriptions are accurate at the time of entering that item into the catalogue.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract of sale yet exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an email to confirm successful payment and notification of shipment. We have included this term to protect us in the event that a mistake has been made in pricing, or where we are no longer able to supply a particular product due to circumstances beyond our control. We will process payment on your credit card, should you use that method of payment, only on the day that your order is ready to be shipped to you.

Remittance Terms

No Goods are despatched until paid for in full.

Delivery Schedule

All our products are shipped using the best method available for your location. This service may require the recipient to sign for the parcel.

During the normal course of business we will confirm date for delivery of the item(s) and aim to have all items delivered within a 7 day timeframe. However, please note all of the items available are hand made and this may be longer.

The buyer must inspect the package and contents upon delivery to satisfy themselves that all items are present and have no physical defects prior to accepting delivery. No claims for damage in transit or items not being delivered will be accepted after the delivery docket has been signed. It is the buyers responsibility to check that all items are delivered in correct order.

If your order is time critical please contact by telephone to see if it is possible to make special arrangement.

If you have not received your goods within 30 days of the delivery date please contact us.

Please ensure you use a valid and current e-mail address when ordering, as you will receive all confirmation and reference numbers relating to your purchase by e-mail. Retain these details until your order has been delivered and please quote these details in any correspondence to us regarding your order.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed notifying you of any delay and be given the option to cancel your order if you would rather not wait.

Tax Charges

There is currently no VAT applicable on goods on our website.

Guarantee

We guarantee the products displayed and listed at this site are as specified and are fit for the purpose for which they are sold.

Reaching Us

If you need to reach us please email us in the first instance using the link on the “Contact Us” page. Or, email druid@re-enactment.com. We aim to respond to all enquiries within 48 working hours.

Privacy Policy

Under the Data Protection Act 1998, we have a legal duty to protect any personal information we collect from you.

We will use personal information you have suppled to us only for the purpose that you have provided it. We will only hold your information for as long as necessary to fulfil that purpose. We will not pass your information to any other parties unless this is made clear to you at the time you supplied it.

All employees and contractors who have access to your personal data or are associated with the handling of that data are obliged to respect your confidentiality.

Cookies are used on this shopping site to keep track of the contents of your shopping basket, to store delivery addresses if the address book is used and to store your details if you register with our website. They are also used after you have logged on as part of that process.

You can turn off cookies within some browsers by going to "Tools | Internet Options | Privacy" and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes.

Right to Cancel

Under the Distance Selling Regulations you have the right to cancel our agreement within 14 days of the contract beginning (when we send you confirmation of shipping your order and a payment is charged to yourself).

You must confirm in writing that you wish to cancel (you can do this via email). If you notify us that you wish to cancel before we have shipped your order we will refund in full any charges made to yourself.

If we have already shipped the order you should, upon receipt of the order, return the full order to us. We reserve the right to recover delivery costs where cancellation has happened AFTER we have notified you of shipping the product.

You agree that in the circumstances where you have already taken receipt of the order you will be liable for all cost of the items until we receive the items from you and ascertain that they are in their original condition. You will be responsible for return costs.

Returns

Items may be returned if faulty. For items that are damaged or faulty we will:
1. Offer to replace the item at a cost to ourselves
2. Offer a full refund where the first option is not available.

We want our customers to be happy. If you require to return a product that is not faulty, please contact to obtain a return code and instructions for the return.
We reserve the right to recover delivery costs, and any merchant service fees incurred, where returns are not due to a fault in the product.

Helmets, armour, swords and many other items are obtained from third parties for you and are not considered 'stock' items and as such are not subject to the Sale of Goods Act 14 day return rules. Please make sure that you order what you want. I will do my best to exchange things for you if they do not fit but this is at the discretion of my suppliers.

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